Privacy Policy
Last updated: 10 November 2026
This policy explains what personal information Itonika Digital (“we”, “us”) collects, why, and the choices you have. We keep it short and collect as little as we can.
Who we are
Itonika Digital builds websites, manages social media and sets up AI assistants for individuals and businesses. You can reach us about privacy at any time at hello@itonika.com.
What we collect
- Messages you send us. When you email us, message us on social media or WhatsApp, or book a call, we receive your name, contact details and whatever you choose to tell us about your business.
- Project information. If you become a client, we keep the details we need to deliver the work: your business information, content you give us, access to accounts you share with us, and invoices.
- Website visits. Our website has no sign-up forms and no advertising or tracking cookies. We may use privacy-friendly statistics that count visits without cookies and without identifying you: pages viewed, country, browser type and the site that sent you. Our host also keeps short technical logs, such as IP addresses, to protect the site from abuse.
- Settings on your device. The site remembers your language and light or dark choice in your own browser. This stays on your device and is never sent to us.
Payments
Payments are handled by a secure payment provider. We never see or store your full card number.
How we use information
- To reply to you and prepare proposals and quotes.
- To deliver, support and improve the services you buy.
- To send invoices and keep the records the law requires.
- To keep our website and systems secure.
We do not sell personal information, and we do not use it for advertising profiles.
AI assistants we run for clients
When we set up an AI assistant for a client, it handles messages and calls from that client’s customers. In that role the client decides what is collected and why, and we process it only on the client’s instructions. We use trusted service providers to run these assistants, under confidentiality and data protection commitments. If you were a customer of one of our clients, please contact that business first; we will help them answer your request.
Who we share with
Only with trusted service providers that help us run our business and our services, and only what they need. We share information with authorities only when the law requires it.
International transfers
We work with clients and providers around the world, so information may be processed in other countries. We choose providers with strong security and data protection commitments.
How long we keep it
- Enquiries that do not become projects: up to 2 years after our last contact.
- Client records: for the length of the project and up to 3 years after it ends.
- Invoices and payment records: as long as the law requires.
Your rights
You can ask to see, correct, export or delete your personal information, or object to how we use it. Email hello@itonika.com and we will reply within 30 days. You also have the right to complain to the data protection authority where you live.
Security
We use two-step sign-in on our accounts, limit who can access client data, and use providers that encrypt data in transit.
Children
Our services are for businesses and adults. We do not knowingly collect information from children.
Changes
If we change this policy, we will update the date at the top of this page. Important changes will be announced on this page.